FIU Canvas Help Center

Canvas Support

Maintenance for Honorlock, McGraw-Hill SIMnet, and Perusall in May 2024

In preparation for the upcoming Summer 2024 semester, the FIU Canvas team is planning several technology upgrades for Canvas during the start of May. During these planned maintenance times below, the integrations may not be available for use.

On May 2, 2024, from 5:00 am to 6:00 am ET, we will be upgrading Honorlock LTI integration. After the upgrade is completed, instructors must follow the steps outlined in the Honorlock Instructor article in order to re-enable Honorlock and select the payment method for each of their Summer 2024 courses.
On May 3, 2024, from 5:00 am to 6:00 am ET, we will be upgrading McGraw Hill SIMnet LTI Advantage. If you would like to learn more about McGraw-Hill SIMnet LTI Advantage, please review the Instructor Article or the Student Article.
On May 3, 2024, from 7:30 am to 8:30 am ET, we will be upgrading the Perusall LTI. If you would like to learn more about Perusall, please review the Perusall Instructor Article or the Perusall Student Article.

If you have any issues after the maintenance, please open a request using the links below. Thank you.

Summer A/C 2024 - Access Information

Welcome. For those enrolled in a course for the Summer A/C 2024 semester, access to your Canvas courses will be available on the first day of class - Monday, May 6th, 2024. For important dates and deadlines please consult your class schedule via my.fiu.edu or the FIU Academic Calendar.

Students

24/7 Phone Support: Telephone: 305-348-3630; Toll-Free: 1-877-3-ELEARN

24/7 Live Chat Support: Live chat now with FIU Canvas Help or Instructure Support.

Submit a Request: Log in using your FIU account to submit a request for one of the following reasons:

Canvas Technical Support
Guidance Using Canvas
Course Access Questions
FIU Online Success Coach Lookup

My Cases: Log in using your FIU account to view your previous requests for technical assistance.

Self-Help Guides: Access student self-help guides on Canvas.

Attend a Student Training: Join our student training sessions.

Student On-Campus Support: Monday - Friday from 8 AM - 8 PM EST; Modesto A. Maidique Campus; MANGO Building, 5th Floor

Instructors

Submit a Request: Instructor instructional design support is available remotely Monday - Friday from 8 AM - 6 PM EST.; Log in using your FIU account to submit a request for one of the following reasons:

Connect with an FIU Canvas Professional
Course Preparation Requests
Canvas Error Assistance
FIU Online Multimedia Requests
FIU Online Instructional Designer Lookup

My Cases: Log in using your FIU account to view your previous requests for technical assistance.

24/7 Phone Support: Telephone: 305-348-3630; Toll-Free: 1-877-3-ELEARN

24/7 Live Chat Support: Live chat now with FIU Canvas Help or Instructure Support.

Self-Help Guides: Access instructor self-help guides on how to use Canvas and related tools.

Attend an Instructor Training: Join our instructor training sessions.

Additional Assistance

Can’t Log In?: Submit a request for login assistance with our FIU Canvas Help team for assistance on logging in, password resets, and issues accessing your course.

Teaching Assistants: Submit a request as a Teaching Assistant with details on how our FIU Canvas Help team can help.