Let us know what you think.

We value your feedback. Please let us know below what you think of our new website.
This form is for feedback only. For technical issues, please visit our Support Services page.

×

Student Complaint Process

If an FIU Online student has an issue and/or complaint, the University offers several resolutions with processes in place to help resolve concerns and grievances. We have provided the following resources to offer students a better understanding of the procedures to follow:

If you are a non-Florida resident and are unable to resolve your concern internally with FIU, the FIU university ombudsman, and the State University System of Florida, you may also contact your home state agency to file a complaint. Please click on the below links for contact information


Out-of-state distance education students participating under SARA, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL‐SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page.

News and Events

  • Summer 2018 Login Information

    2018-04-25 08:00:00

    Please be aware that if you are taking an online course during Summer 2018, you will not have access until the first day of class. The first day of class for the Summer B 2018 semester is... [Read More]

  • System Maintenance

    2018-04-25 07:00:00

    Canvas System maintenance is performed weekly between the hours of 11:59pm on Friday night through 5:00am on Saturday morning. We thank you for your patience and we apologize in advance for any... [Read More]