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Student Complaint Process

If an FIU Online student has an issue and/or complaint, the University offers several resolutions with processes in place to help resolve concerns and grievances. We have provided the following resources to offer students a better understanding of the procedures to follow:

If you are a non-Florida resident and are unable to resolve your concern internally with FIU, the FIU university ombudsman, and the State University System of Florida, you may also contact your home state agency to file a complaint. Please click on the below links for contact information


Out-of-state distance education students participating under SARA, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL‐SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page.

News and Events

  • System Maintenance

    2019-05-01 00:00:00

    Canvas System maintenance is performed weekly between the hours of 11:59 pm on Friday night through 5:00 am on Saturday morning. We thank you for your patience and we apologize in advance for any... [Read More]

  • Summer 2019 Login Information

    2019-04-26 12:00:00

    Please be aware that if you are taking an online course during Summer 2019, you will not have access until the first day of class.The first day of class for the Summer 2019 A/C... [Read More]

  • LMS Student Introduction Sessions for the Summer 2019 Term

    2019-04-26 12:00:00

    Introduction sessions will cover the fundamentals of learning online using Canvas. It is highly recommended that students who have never taken a course in the learning management system (LMS) attend... [Read More]