If an FIU Online student has an issue and/or complaint, the University offers several resolutions with processes in place to help resolve concerns and grievances. We have provided the following resources to offer students a better understanding of the procedures to follow:

• Undergraduate Student Academic Grievance Definitions and Procedures
• Graduate Student Academic Grievance Guidelines and Procedure
• Office of Student Conduct and Conflict Resolution
• University Ombudsman
• State University System of Florida Student Complaint
• Complaint Procedures against SACSCOC (Southern Association of Colleges and Schools Commission on Colleges) or its Accredited Institutions.

If you are a non-Florida resident and are unable to resolve your concern internally with FIU, the FIU university ombudsman, and the State University System of Florida, you may also contact your home state agency to file a complaint. Please click on the below links for contact information

• Student Complaint Information By State Agency
• Directory of State Authorization Agencies and Lead Contacts

Out-of-state distance education students participating under SARA, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL‐SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page.