Skip to content

Student Complaint Process

If an FIU Online student has an issue and/or complaint, the University offers several resolutions with processes in place to help resolve concerns and grievances. We have provided the following resources to offer students a better understanding of the procedures to follow:

If you are a non-Florida resident and are unable to resolve your concern internally with FIU, the FIU university ombudsman, and the State University System of Florida, 325 West Gaines Street, Suite 1614, Tallahassee, FL 32399-0400, 800-245-0466, , you may appeal non-instructional complaints to the FL‐SARA PRDEC Council. For additional information on the complaint process, please visit the  FL-SARA Complaint Process page.

News and Events

  • Fall 2022 - Student Training

    2022-08-02 12:00:00

    Thursday, August 11th, 2022 From 2:00 pm - 3:00 pm (1 hour) Tuesday, August 16th, 2022 From 1:00 pm - 2:00 pm (1 hour)  Wednesday, August 24th, 2022 From 11:00 am - 12:00 pm (1... [Read More]

  • Fall A/C 2022 Login Information

    2022-08-01 12:00:00

    Please be aware that if you are taking an online course during Fall A/C 2022, you will not have access until the first day of class. The first day of class for the Fall A/C 2022 semester is Monday,... [Read More]